Deep Space Products Return Policy

Deep Space Products wants you to be fully satisfied with your purchase. If for any reason you are not satisfied with your purchase, please contact us so that we may determine what steps may be taken to resolve the problem.

Non-Defective Item Returns

Deep Space Products customers may return merchandise purchased from Deep Space Products up to fifteen (15) days after receipt of merchandise for a full refund of the purchase price minus shipping and handling costs. A full refund will be given provided the product is returned in new, unopened condition, complete in its original packaging, with all warranty cards, accessories, manuals, etc. included.

If you wish to return merchandise for a refund or exchange, it is required that you first obtain a Return Merchandise Authorization Number (“RMA#”). Returns without an RMA# number will not be accepted. The RMA# number must be placed on the shipping label. DO NOT write or affix the RMA# (or anything else!) on the product or its internal or external boxes!

It is the customer's responsibility to make sure the merchandise is securely packaged and insured for the full purchase price. The customer is responsible for lost or damaged packages.

Deep Space Products will process all returns as quickly as possible. The appropriate amount will be refunded back to the credit card used for the original purchase within fifteen (15) days of receipt of returned merchandise with an accompanying RMA#.

Any merchandise that does not arrive in new, unopened condition will be subject to a minimum 10% restocking fee. Missing parts, packaging, instructions, warranty cards, etc., as well as damage or other detrimental effects to merchandise, will result in higher restocking fees. Restocking fees will be determined by Deep Space Products after inspecting the merchandise.

Returns will not be accepted after fifteen (15) days without prior approval from Deep Space Products. Deep Space Products will work with customers who have special circumstances, especially in regards to gifts, but reserves the right to refuse returns after fifteen (15) days has elapsed.

HyperTune Services

If there are problems associated with the HyperTune of your equipment, we will work with you to determine and remedy the issue.  Charges for HyperTune services are non-refundable.  Custom items such as high-precision gear sets are returnable solely at the discretion of Deep Space Products but will be subject to at least a fifty percent charge depending on the item and whether or not it can be reused.  If it is determined that custom items like high-precision gear sets are defective, they will be replaced at no charge with a non-defective item.  Shipping charges for items returned to be further assessed as part of the HyperTune process may be refunded at the discretion of Deep Space Products depending on the nature of the problem and whether it was a result of the HyperTuning of the equipment or not.

Incorrect Item Returns

If you have received the wrong item from Deep Space Products, please contact us immediately by phone or e-mail to obtain an RMA#.  Deep Space Products will arrange to have the item(s) picked up from your location and will ship you the correct item(s) at no additional cost.

Shipping-Damaged Item Returns

Please inspect your packages and items as soon as possible after delivery to determine whether any damage has occurred during shipping.  If there are any shipping damages, the customer must immediately report the damage to the carrier of the package (e.g., FedEx, UPS, USPS).  The carrier will arrange to inspect the package and return the package and its contents to Deep Space Products through their respective procedures.  Deep Space Products will send replacements for shipping-damaged products as soon as we receive confirmation that the damaged package(s) and item(s) are on the way back to Deep Space Products.

Inspection and return of shipping-damaged items must be processed through the carrier and not sent directly back to Deep Space Products.  Shipping-damaged items that are not inspected and returned through the carrier’s process will not be accepted for refund or exchange since Deep Space Products will be unable to collect on insurance from the carrier for such items.

Defective Item Returns

If you receive an item you believe to be defective, please contact Deep Space Products via phone or e-mail and we will discuss the problem with you. While defective items are the responsibility of the manufacturer, we will do our best to assist, support and help you resolve the problem through the manufacturer as quickly as possible. If Deep Space Products approves the return of a defective item for a return or exchange, the same return procedures as applied to non-defective item returns will apply.