Deep Space Products Return Policy
Deep Space Products wants you to be fully satisfied with your purchase. If for any reason you are not satisfied with your purchase, please contact us so that we may determine what steps may be taken to resolve the problem.
Order Cancellation Fees
If you cancel your order, there may be a fee deducted from the refund to cover associated card company fees. To keep costs down, most products we carry are not stocked but are either obtained as soon as possible after the purchase or are drop shipped from the manufacturer. For your security, Deep Space Products does not maintain any credit card information. As a result, purchases are charged to your card immediately once you make the purchase so that we do not need to save your card information. If you are purchasing a large piece of equipment with a significant cost (e.g., telescopes and mounts) you may contact us to work out different payment options.
Non-Defective Item Returns
Deep Space Products customers may return merchandise purchased from Deep Space Products up to fifteen (15) days after receipt of merchandise for a full refund of the purchase price minus shipping and handling costs. A refund (minus a 5% stocking fee) will be given provided the product is returned in new, unopened condition, complete in its original packaging, with all warranty cards, accessories, manuals, etc. included.
Any merchandise that does not arrive in new, unopened condition (i.e., open and used) will be subject to a minimum 25% restocking fee. Missing parts, packaging, instructions, warranty cards, etc., as well as damage or other detrimental effects to merchandise, will result in higher restocking fees. Such returns will be handled on a case by case basis. Restocking fees will be determined by Deep Space Products after inspecting the merchandise.
If you wish to return merchandise for a refund or exchange, it is required that you first obtain a Return Merchandise Authorization “RMA” which may include and RMA number. Returns without an RMA and number (if issued) will not be accepted. The customer's name and/ or RMA number must be placed on the shipping label. DO NOT write or affix the RMA# (or anything else!) on the product or its internal or external boxes!
It is the customer's responsibility to make sure the merchandise is securely packaged and insured for the full purchase price. The customer is responsible for lost or damaged packages.
Deep Space Products will process all returns as quickly as possible. The appropriate amount will be refunded back to the credit card used for the original purchase within fifteen (15) days of receipt of returned merchandise with an accompanying RMA# (if required).
Cancelled custom and special orders including items like telescope mounts, tripods, cases and other non-stocked items may be non-refundable depending on the status of the order when cancelled. Such cancellations will be handled on a case-by-case basis with Deep Space Products determining the amount that may be refundable to the customer.
Import orders that are canceled prior to shipment of the product to the US (if the item is not in stock in the US) are subject to a 5% cancellation fee to be withheld from the deposit. Orders cancelled after the product has left the originating country (if the item(s) is not in stock in the US) are subject to a 25% cancellation fee to be withheld from the refund or deposit. Cancellation of orders for products that are in stock in the US may be subject to a 5% cancellation fee at the discretion of Deep Space Products.
Returns will not be accepted after fifteen (15) days without prior approval from Deep Space Products. Deep Space Products will work with customers who have special circumstances, especially in regards to gifts, but reserves the right to refuse returns after fifteen (15) days has elapsed.
Celestron OEM Replacement Parts
Celestron OEM replacement parts may not be returned for replacement or refund.
If there are problems associated with the HyperTune of your equipment, we will work with you to determine and remedy the issue. Charges for HyperTune services are non-refundable. Custom items such as high-precision gear sets are returnable solely at the discretion of Deep Space Products but will be subject to at least a fifty percent charge depending on the item and whether or not it can be reused. If it is determined that custom items like high-precision gear sets are defective, they will be replaced at no charge with a non-defective item. Shipping charges for items returned to be further assessed as part of the HyperTune process may be refunded at the discretion of Deep Space Products depending on the nature of the problem and whether it was a result of the HyperTuning of the equipment or not.
Incorrect Item Returns
If you have received the wrong item from Deep Space Products, please contact us immediately by phone or e-mail to obtain an RMA#. Deep Space Products will arrange to have the item(s) picked up from your location and will ship you the correct item(s) at no additional cost.
Shipping-Damaged Item Returns
Please inspect your packages and items as soon as possible after delivery to determine whether any damage has occurred during shipping. If there are any shipping damages, the customer must immediately report the damage to the carrier of the package (e.g., FedEx, UPS, USPS). The carrier will arrange to inspect the package and return the package and its contents to Deep Space Products through their respective procedures. Deep Space Products will send replacements for shipping-damaged products as soon as we receive confirmation that the damaged package(s) and item(s) are on the way back to Deep Space Products.
Inspection and return of shipping-damaged items must be processed through the carrier and not sent directly back to Deep Space Products. Shipping-damaged items that are not inspected and returned through the carrier’s process will not be accepted for refund or exchange since Deep Space Products will be unable to collect on insurance from the carrier for such items.
Defective Item Returns
If you receive an item you believe to be defective, please contact Deep Space Products via phone or e-mail and we will discuss the problem with you. While defective items are the responsibility of the manufacturer, we will do our best to assist, support and help you resolve the problem through the manufacturer as quickly as possible. If Deep Space Products approves the return of a defective item for a return or exchange, the same return procedures as applied to non-defective item returns will apply.